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Colbert/Ball Tax Service understands that whenever a customer visits their location for service, the client will be immediately assisted by a trained .. read moreprofessional. We are professionals who understands the importance of Customer Service as it relates to our clients income tax being processed in a in a fast and efficient manner. It is our desire at the corporate office for each of our clients to feel special and to be taken well care of whether the client calls or visits our office. We truly believe it should be a wonderful experience for our clients because they have chosen and trusted Colbert/Ball Tax Service to have their taxes processed. At Colbert / Ball Tax Service, our clients should not expect anything less. There are three mottoes in which Colbert/Ball Tax Service stands firm on and expect eachemployee to uphold: We offer our customers Superior Service We offer our customers a Superior Product We encourage constant innovation At Colbert/Ball Tax Service we believe that our customers come first. We set ourselves apart from our competition by looking at our customers as people instead of just numbers. We expect our tax preparers to build relationships with each customer. We go the extra mile in providing our clients with advice and information that is required so that we are able to increase our clients return amount both now and in the future. We also offer our clients incentives whenever they refer family members and friends to us. We offer our clients $10 cash for each referral that has his or her taxes processed with us. Prior to any of our customers leaving our facility, we provide each of them a complete analysis and a copy of their tax return, along with a gift to show our appreciation for their decision to do business with us. Colbert/Ball believes that we should always have a superior product to offer our customers; a product that will provide our customers the best return on their dollar that the market has to offer. We have one of the top software packages in the industry, and the best banking relationship that is custom designed especially for our customers needs. Colbert/Ball Tax Service will have the latest technology available to increase production and efficiency. We encourage constant innovation with each of our staff members and our customers. It is our belief that having this process in place helps to strengthen our customer base and customer service efforts. Interaction with our staff and clients allows us to gain information first hand and stay ahead as an industry leader. The Dream that began in Houston, Texas Colbert/Ball Tax Service was founded by Al Colbert and Ja Ja Ball in January, 1995 while they were seniors in college. With an unsecured job market, these two individuals decided not to try to predict the future; They would create it! Colbert/Ball opened the doors to its first location on January 2nd, 1995 in Houston, Texas. During the first year in business, Colbert / Ball Tax Service processed over 270 returns. This benchmark allowed these two young men the opportunity to relocate their main office to the Astrodome area, hence, also affording them a additional stable and professional environment. The second year, under the direction of Al Colbert and Ja Ja Ball, they were able to increase processing to over 570 returns. After doubling the amount of returns from the previous year, Al Colbert and jaJa Ball made a decision to open two additional locations. Their customer base increased to 1800. This was considered to be a break out year. In the year 2000, Colbert/Ball was operating from four offices and processed over 4000 returns. After one year of success earned by noticeably painstaking hard work, Al Colbert and Ja Ja Ball implemented an Affiliate program, hence creating opportunities for a vast majority of other entrepreneurs. In December 2002, CBTS was recognized by the distinguished Black Enterprise Magazine as being one of the best franchise opportunities to invest in. Ebony Magazine soon followed in their February 2003 edition, featuring entrepreneurs 30 and under. Colbert/Ball Tax Service projected 25,000 returns for the 2002 tax season and by realizing that goal they have since taken a huge step toward becoming the largest tax preparation company in the United States. The focus for 2003 was searching for a vehicle or a program which would afford an opportunity for Colbert / Ball Tax Service to expand its Franchising Opportunities. Currently, Colbert/Ball, with its corporate headquarters located in Houston, Texas, has added 320 Affiliates in 23 states. Their success garnered CBTS the Pinnacle Award from the Houston Citizens Chamber of Commerce. CBTS is the one of the largest tax preparation companies to franchise in America. This alone marks Colbert / Ball Tax Service as being among the elite of specialized financial services. The emblem symbolizing their success is perched atop the building located at 2616 South Loop West, in Houston, Texas. Thousands of drivers are exposed to their advertisement on a daily basis. Al Colbert and Ja Ja Ball believe the success each of have been blessed with stems from their belief in God. Each are equally are aware and have agreed that God must be first in their business decisions and practices, in addition, that God also helps those who help themselves. The long term goal for Colbert/Ball is to be intrepid, to compete with and surpass the top three tax preparation companies in the United States. By the year 2010, Colbert/Ball Tax Service is expected to become a publicly traded company with locations in every state in the Union. "We want every American to have the opportunity to own their business" as profoundly stated by both gentlemen. Colbert/Ball Tax Service is the tax service of the future. In addition to preparing individual tax returns, Colbert/Ball Tax Service provides tax preparation services for Federal and State tax returns for individuals and small businesses. One of the main focuses at CBTS is on electronic filing of tax returns and the ability to secure quick refunds through Refund Anticipation Loans (RALS), generally within 24 hours. CBTS understands the needs of our tax clients. We have made a commitment to providing trained professionals for fast and efficient service to each of our customers. We set ourselves apart from our competition because we care and call proficient attention to detail. Our customers are never just another number.