Had an experience VERY similar to Jan.
Couldn't take the ferry back because it was full, so took a cab instead, which cost $60 with a couple bikes. (Cabs with bike racks were lined up for people in this situation.)
Tried to return bikes at Fisherman's Wharf but was told I had to go to either the B....
11/21/13 Jan Michalski
This is a rating for the Bike and Roll shop on market Street (5 Embarcadero Ctr)
They have tried to rip us off by enforcing additional charges first by misinformation about the ferry times (we came back by cab) . When we made it just in time they have tried to do this anyway by closing the shop in....
01/01/14 Joanna Sides
This bike shop had the best staff Ive ever met. The biked were well maintained and came with packs, helmets and locks free of charge. The staff, namely Ethan was incredibly friendly and helpful. Clear directions for the route and tips to boot!