rating 3.2 out of 5
Do NOT use the picking and delivery service. Delivery was scheduled from 1 to 5pm, which meant I had to stay home all day waiting. At 5pm no one had arrived, and I had received no phone call. After struggling with the awful costumer phone service for 15 minutes, I was finally able to talk to a repre....
Alexandra García Moreno
My family loves IKEA in general. However, I have noticed two things that are quite annoying at the Schaumburg location. First, the customer orientation seems rather average. I have had situations where I have asked several employees questions that they seemed to really not be interested to fully add....
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The store is great but never call to get a delivery change. There customer service is horrible. I have been on hold for over 20 minutes on multiple calls. I would never by anything from them that I could not take with me. This is the worst service I have ever experienced.