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- Added 12/24/2009 by Jessica
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The Fastenal story began in November 1967 when company founder Bob Kierlin opened the very first Fastenal store in Winona, MN. The front desk was a sa.. read morelvaged wood door, the decor was "early Salvation Army," and the first month's sales totaled $157. Despite these humble beginnings, Kierlin had a clear strategy for Fastenal's success: provide the kind of service that keeps customers coming back. He later drilled his vision down to four simple words: "Growth Through Customer Service." We've been guided by that motto ever since. Through the years, Fastenal people have made extraordinary acts of customer service routine, steadily earning Fastenal's reputation as a reliable, "can do" supplier. Some of the stories have become company lore: the store manager who strapped product onto a snowmobile to deliver an order in a massive snowstorm; the time we reverse-engineered a part overnight to help an automaker keep the assembly line running. Others blur together -- countless episodes of keeping stores open late for customers, pulling all-nighters to fulfill emergency orders, and driving hundreds of miles to pull and deliver desperately needed products. Every Fastenal store employee has stories like these to share, and they'll log many more before they hang up their Fastenal blue work shirts. These remarkable individual efforts are backed by a company-wide commitment to innovate new and better ways to serve our customers. We've built America's largest industrial supply store network to provide customers with local service and immediate product availability. We created an in-house manufacturing division to quickly make unavailable parts available. We established the Fastenal School of Business to provide employees with the product knowledge and skills they need to provide solutions in the field. And we aggressively invest in our inventory and distribution system in an effort to put more products closer to more of the customers who need them than any other industrial and construction supplies distributor in North America. A lot has changed within our company over the past 40+ years. The old store with the wooden door for a front desk has been replaced by more than 2,300 stores with locally tailored inventories and modern merchandising. Our original delivery vehicle (a t-boned 1959 Cadillac Coupe de Ville) has been replaced by 5,000 delivery vehicles, including hundreds of semi trailers and sprinter vans, as well as our trademark white pickups. But one all-important thing hasn't changed, and that's our commitment to provide the kind of service that keeps customers coming back -- something that's still best summed up with four simple words: "Growth Through Customer Service"