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The Mobile Solution is a privately held corporation. that started business in 1998 offering wireless service as an authorized agent of what was then P.. read moreacific Bell Wireless. John McEvoy, Owner and President, started with one location and a vision to become a major player in the mobile communications industry. At the helm of the company is a group of young, motivated professionals that John brought in as his management team. The management was determined to pursue the vision and leave a permanent mark in the wireless industry. Today, The Mobile Solution is present in most of the fifty states and has garnered a decent share in the wireless phone market. Landmarks The Mobile Solution opened its first location in 1998 at Mission Valley Mall in San Diego, CA with Brad Hunter as its first employee. Brad is now the Vice President of Operations. By the following year, the aggressive expansion plan brought the company twenty locations throughout southern and northern California and the number of employees reaching one hundred seventy seven. By the year 2000, the company went national with operations in New England, Chicago, and Houston. The year was ended with seventy five locations and six hundred fifty eight employees. In 2001, the company doubled its locations to one hundred forty five and its area of operations to fifteen states. In 2002, the company surpassed one hundred million dollar revenue with locations reaching one hundred seventy. The next two years brought opportunities that allowed the company to increase its locations to twice the number in years prior. The company reached one million annual activations in 2004. The Mobile Solution signed an exclusive dealership agreement with T-Mobile in 2005. It continues to pursue aggressively its goal of becoming the predominant distributor of wireless phones in the US. To meet this goal, the company continuously improves customer service in all areas of operations. Additionally, new processes were put in place for more efficient operations and reduce costs. Customer Support Services To ensure that customer needs are taken care of, the company created a Customer Service department that is fully staffed to receive calls from all over the country. The customer service department handles issues related to phone service inquiries, returns and replacements, refunds, and general customer comments and concerns. Personnel and Logistics Maintaining highly-motivated and skilled personnel is foremost in the minds of the company's managers. To meet the ever increasing demands of our customers, the company established a Recruitment and Training Department. This department ensures that we hire only qualified employees and that continuing education and training are provided to sales personnel. Greater attention is also given to ensuring that we carry and deliver quality products in adequate number and on time. To achieve this, the company set up distribution centers in San Diego and New Jersey as strategic points of delivery. Technology and Technical Support The rate at which the company has grown requires that we implement a robust and scalable application to handle both the front-end and back-end processing requirements. In 2003, the company rolled out a hosted Point of Sale solution that is serviced from one central database. The application is deployed over the internet, thus ensuring real-time concurrent run of all processes at all locations, distribution centers and administrative offices. The POS operations are backed by helpdesk technicians from by the Data Control department based in the company's corporate office in San Diego. The Data Control department ensures that the POS system is running optimally. All policies related to pricing, product offerings, customer incentives, etc are administered by the Data Control. It is also tasked with reporting for customer service, inventory management and sales.