About
Conn's is a publicly owned corporation that was
founded 118 years ago as a plumbing company. In
1890, Edward Eastham founded Eastham Plumbing and
Heating Company in Beaumont. First National Bank
of Beaumont took over Eastham in 1931 and renamed
it Plumbing and Heating, Inc. Plumbing and
Heating, Inc. hired Carol Washington Conn, Sr. in
1933. He purchased the company in 1934, changing
its name to Conn Plumbing and Heating Company.
In 1937, Conn's began selling refrigerators and
soon added gas ranges to its inventory. By 1940,
Mr. Conn had purchased a store building and moved
the company to 268 Pearl Street in Beaumont. The
company's second store opened in 1959 on Eleventh
Street in Beaumont.
C.W. Conn, Jr. joined the company in 1953 after
serving in the Korean Conflict. He recognized that
customers needed dependable, quality service and
founded Conn's retail service repair and
maintenance subsidiary company, Appliance Parts
and Service, in 1962. In 1964 he cofounded Conn
Credit Corporation, a retail credit financing
services company, to provide retail credit
financing services to Conn's customers.
Mr. Conn, Jr. was named president and chief
operating officer in 1966 and served in those
capacities until 1976. The Year 1966 found the
company with four stores and a total sales volume
of $4 million. Lake Charles, Louisiana was the
site of Conn's first out-of-state store opened in
1969. A second out-of-state store was opened in
Louisiana that same year, making it a landmark
year. In 1975, Conn's opened stores in Port
Arthur, Orange and Baytown, Texas, as well as one
in Lafayette, Louisiana. A second location in
Lafayette and new stores in New Iberia and
Opelousas, Louisiana soon followed. Mr. Conn, Sr.
passed away in 1975 and Mr. Conn, Jr. became
Chairman of the Board.
Mr. Conn, Sr. and Mr. Conn, Jr. were dedicated to
their customers and to the idea that consumers
should receive value for the dollars they spent on
the products they offered in their stores. Their
dedication was so strong that they often directed
their employees to seek out dissatisfied customers
and find what the company could do to replace
their disappointment with satisfaction.
Under Mr. Conn, Jr.'s direction, Conn's first
location in Houston was opened in 1983, with many
others to follow in subsequent years. In 1993,
Conn's experienced its first $100 million sales
volume year and opened its first San Antonio,
Texas location. Thomas Frank, Sr. became Chairman
of the Board of Conn's in 1994. Under Mr. Frank's
leadership, the company continued its growth trend
and established itself as a major player in the
retail sales industry as total sales volume grew
to more than $200 million in 1997. In July, 1998,
the company reorganized and brought in a new
financial partner, The Stephens Group, Inc. Conn's
market reach was broadened in 1999, when it opened
its first store in Baton Rouge, Louisiana, and
again in 2001, 2002 and 2003 when it opened its
first stores in Austin, Corpus Christi, and in the
Dallas-Ft. Worth Metroplex, respectively. The
company now offers a full-range of products and
services in nine markets in Texas, Louisiana, and
Oklahoma with 22 stores in Houston, 17 in Dallas-
Ft. Worth, 10 in San Antonio, four in the Beaumont
area, five in Austin, three in the Texas Rio
Grande Valley, one in Corpus Christi, one in Lake
Charles, three in the Lafayette area and two in
Baton Rouge, and with the new Oklahoma City store
Conn’s has 69 stores.
Conn's, Inc. became a publicly traded company on
November 25, 2003, when it sold 4 million shares
in its Initial Public Offering. The company's
shares are traded on the NASDAQ Exchange under the
symbol CONN. Today, the company consists of the
parent, Conn's, Inc. (dba Conn's), with subsidiary
companies and divisions that provide support in
the areas of service, distribution, financing,
insurance and other related services and has over
3,000 employees. Though Conn's has changed
dramatically over the years, the customer
continues to be the focus of attention and the
reason for the company's continued success, and
the basic values and culture of the company
continue to support the contention that "the
Customer is Number One."