About
Tax Centers of America (TCOA) began as one small
office in Russellville, Arkansas. In 1992, the
doors were opened to prepare and electronically
file tax returns for individuals and their
families. Since that time, TCOA has continued to
broaden into an ever increasing comprehensive and
flexible company.
The year following our grand opening, TCOA
developed a selling and training plan. We searched
out and found what we believed to be the best tax
preparation software in the industry. Then we
started classes, and training individuals to
effectively open and start their own business.
Then 1994 brought an expanded mission. Not only
did we prepare and electronically file tax returns
and sell programs, we became a service center for
tax offices. The service center functioned as a
central point to gather information, answer
questions and file taxes electronically. The first
year, TCOA serviced tax offices in three states.
The success we had in providing services for the
owner/operator business gave us the idea to
provide a single identity to our business. So the
following year, 1995, brought a new, bolder
strategy for TCOA. TCOA started developing a
franchise system that allows individuals the
chance to become involved in a new, growing
company.
In 1996, we began selling franchises, and during
the 1997 tax year, Tax Centers of America had 33
franchises in addition to 12 company owned
locations.
Today Tax Centers of America has over 200 offices
in twenty-one states!
At Tax Centers of America (TCOA) we consider our
franchises, satellites and individual taxpayers as
partners in our success.
TCOA strives to achieve excellence in meeting and
exceeding our partner expectations through
"fanatical" customer service and in providing
information and services in a highly professional
and timely manner. We operate our business with
the shared belief that through "fanatical"
customer service we create value for all.