About
TO EXECUTE A SUCCESSFUL SOCIAL EXPERIENCE IN A
UNIQUE VENUE.
WE WILL ACHIEVE THIS BY CONSISTENTLY DELIVERING A
QUALITY PRODUCT AND FOCUSING ON POSITIONING OUR
CONCEPTS TO BE THE MARKET LEADERS
Six Company Values:
Service is the cornerstone of this business.
Service to each other is just as important as
service to our guests. We are all here to serve!
When a guest comes to dine, they dont care about
any of the personal challenges that we may endure.
They are expecting a great service experience, and
that is what they deserve. Similarly, your fellow
employees may often need support or assistance.
When this time arrives remember, we are all here
to serve!
Consistency is the foundation of successful
business. Your guest will be expecting you to
deliver a consistent service experience. You will
be expecting the kitchen to consistently prepare
the food with the same level of quality and in the
same timely manner. Your manager will expect you
to consistently show up to work on time. You will
expect your manager to consistently post your
schedule on time. We must be consistent in all of
our approaches.
Focus is necessary for us to perform consistently.
Restaurants can be dangerous environments, and we
must always focus on completing the task at hand.
To achieve in life one must have goals or
objectives and then focus on completing those
objectives. Living life with focus also needs
determination. It was once said that Life does not
have an auto-focus button.
Intelligence is not naturally occurring. It takes
commitment. Intelligent people read daily-
magazines, newspapers, books, etc. The brain needs
constant training. Remember that the human body is
inherently trained to only use one tenth of its
full potential. Whatever your craft may be,
approach it intelligently and study everything
about it that you can.
Patience is necessary to achieve the
aforementioned four values. We must have patience
with each other. A productive work environment is
one that includes synergy. Synergistic
environments require its members to patiently
support each other at all times. Remember that a
chain is as strong as its weakest link. A team is
as strong as its weakest member.
The Engine: One final thought. An engine has
several wheels and motors that are all powered by
the same source. No wheel or motor is more
important than the other. If a wheel disconnects
or if a motor breaks, the engine will not properly
move the car. In this respect, a restaurant is
much like an automobile engine.