About
Bringing People & Technology Together
J&R brings the best in electronics, computers and more directly
to you, from a company you can trust. From our stores in
Downtown New York City, J&R has been providing customers
with a combination of price, selection, security, and service for
over 30 years. We are unique in the world of retailing -- a
megastore with the personal touch of your local retailer, a
family-owned business with a reputation that spans the globe.
Savings, Selection & Service since 1971
Joe & Rachelle Friedman opened their first music store on Park
Row in New York City in 1971, where they sold vinyl LPs of the
current chart-toppers. Since that time, the business has
expanded steadily. J&R now covers a massive city block across
from City Hall Park in the heart of Downtown Manhattan. The
stores are a "must-see" for many tourists and a "must-shop" for
New Yorkers in the know. J&R's business, too, has expanded. J&R
Music & Computer World not only sells an incredible array of CDs
and a vast selection of top computer goods, but also digital
cameras, cell phones, TVs, stereos, MP3 players, DVDs, kitchen
appliances and much more. We have developed a loyal base of
customers around the world through our catalogues and through
JR.com (launched in 1998). In fact, J&R is the only company to
receive two separate "Retailer-of-the-Year" awards.
See a photo flip-book of our downtown NYC stores.
Walk In, Phone In, Log In
In addition to our mammoth retail stores plus our website's
extensive online catalog and easy ordering process, phone
orders can be placed 7 days a week (1-800-806-1115). J&R's
Customer Service reps can be reached online or by phone (1-
800-426-6027) Monday to Friday 9am-6pm, or Saturday 9am-
5pm. J&R also maintains a Corporate Sales division, serving the
needs of thousands of corporations and institutions. J&R's huge
inventory results in tremendous buying power.
We're an Authorized Dealer
For virtually every product we sell, we're an authorized dealer.
This means that each product you buy from us is backed by the
full support of the manufacturer. With our own extensive
customer service, you can rest assured that your satisfaction is
of utmost importance.
Low, Low Prices
Through our strategic relationships, authorized dealerships, the
expertise of our buyers, and exceptional promotions, J&R can
offer excellent prices and outstanding values. If you can find
lower prices, from another authorized dealer, please let us know.
J&R's Price Match Policy
Online Rebate Coupons and Offers
Many manufacturers offer special promotions and rebate offers
that require mail-in coupons. You can easily download these
coupons from our website. J&R's Rebate Center
Product Selection
Each of our buyers has over 10 years of retail experience. They
research the market to select the best available products
covering all price ranges. Because J&R has strong associations
with leading manufacturers, we usually get newly released
products before our competitors. Just like your corner store, we
offer personal service. If you don't see something you're looking
for, just let us know and we'll do what we can to get it for you!
We actually stock what we sell: Many online e-tailers act as
fulfillment houses. This means they do not stock the
merchandise that they sell. Because J&R also has stores and
mail/phone order operations, we stock merchandise in our very
own warehouses. This means better inventory control, faster
processing, and quicker delivery time.
Customer Service
Our success is due to the long, continued relationships with our
customers. Whether you're shopping with us for the first time or
have bought from us many times before, our goal is to make
your shopping experience as informative and as easy as possible.
In addition to our online services, you can phone and speak to
our experienced customer representatives for more personal and
spontaneous assistance.
Product Information
Our expert writing staff does extensive research to provide the
most accurate and detailed information possible for every
product. We also have many easy to read Product Guides for
many product categories. These are written to offer you a
friendly insider's background so you'll have sufficient
information to make good buying decisions.
Easy to Use Website
JR.com has received considerable praise from leading
publications and customers regarding the ease of navigating and
ordering through our website. Our staff is always adding
refinements to help make our site friendly for everyone. We're
confident that you will find our website easy to use and easy to
love! If you have any suggestions to offer, feel free to email,
write, or call us.
Geared for Individual and Corporate Requirements
Although our website is designed for individual needs, we have a
special Corporate Department that can handle the specific
requirements of businesses, schools, government agencies, and
other organizations.
Agency Supported for Consumer Reliability
Acclaimed by leading consumer groups, we have excellent
ratings from BizRate, Better Business Bureau, Direct Marketing
Association, and more.
Security
Your comfort, security and confidence are our utmost concern.
All transactions are digitally encrypted using the latest
technologies. We never share your information.